Shipping policy

Thank You for ordering with Xotic! 
We ask that you keep your billing address and shipping address the same. We do not ship to P.O BOXES. Make sure you’re entering in the correct billing address that’s associated with your bank card. If you don’t enter the correct billing address your card won’t process the payment. If you see a pending transaction on your card after being declined it will reserve and it’s only showing you attempted to make the transaction. 

1. How long is processing, shipping, and handling?

Processing takes 2-5 Business days for your order to be shipped out. Processing occurs Monday-Friday. 

Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location. 

International Shipping is 7-10 Business days depending on your location.

All Packages come with insurance and are to be signed for. 

 
2. When will my tracking number start to update?

After receiving a tracking email, Shipping Activity will become available after 24hrs. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 5 days from placing your orders please contact customer service at Info@XoticTresses.com.